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* To be a member of the website of MahallatOman.com, first of all it is required that you fill in the registration form and then agree and undertake to comply with the provisions of the user agreement for MahallatOman.com. By filling in and ratifying the registration form or getting any services or ordering a meal using this system, the user agrees to be bound by the user agreement of MahallatOman.com.

 * You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your Internet connection are aware of these website terms and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the site, you agree to these Terms of Use as a binding legal agreement between you and MahallatOman.com, without limitation or qualification. The term "you" or "You" shall refer to any person or entity, who views, uses, accesses, browses, or submits any content or material to the site. If you do not agree to these Terms of Use, then you may not use the site.

*  MahallatOman.com reserves the right to modify these Terms of Use at any time without prior notice. You agree that each visit you make to the sites shall be subject to the then-current Terms of Use and continued use of the site now or following modifications in these Terms of Use confirms that you have read, accepted, and agreed to be bound by such modifications.

The terms and conditions apply to MahallatOman.com website and its associated applications on iPhone, iPad, Android, and mobile site platforms.


MahallatOman.com allows its members who ratify the agreement to order from shops online.

MahallatOman.com provides a way for you to communicate your orders to delivery shops displayed on this website.

The purpose of this site is to provide a simple and convenient service to consumers, linking them to shops in their area that offer products. Interactive menus allow customers to build and submit orders at the click of a button.

We have created the website to serve as a virtual mall in online market. MahallatOman.com is a commercial service for online delivery of products from respective stores.

MahallatOman.com does not sell or interfere in any products available in the stores. We are providing online market platform where the users are provided with the ability to search for and find local shops that deliver products available to their addresses and enables ordering products through this website. The shops are obligated to comply with country local laws, rules, regulations, and standards pertaining to sale, marketing and safety of the products sold.

MahallatOman.com  does also provide professional pick-up and delivery laundry services to our customers and offers quality and convenience at an affordable price. Our services are subject to the terms and conditions below. Your use of Mahallat Laundry services ("Services") indicates your agreement to be bound by the terms and conditions contained herein. Please read the following provisions carefully!

However, it is important for users to understand that MahallatOman.com does not in any way independently verify the credentials, representations or products of shops, the quality of any products, or that a shop is in compliance with applicable laws. Buyers must make themselves comfortable through information provided by shops on the website or as requested by buyers directly from the shops as to the quality and reliability of the shops, as well as to their compliance with applicable laws.

MahallatOman.com does not in any way guaranty the quality of any product or that any product complies with applicable laws and does not guarantee matching the displayed on the site of what is actually provided to the users.

MahallatOman.com shall not be liable or responsible for any products or services offered by shops that is unhealthy, is the cause of injury, that is otherwise unacceptable to buyers or that does not meet the expectation of buyers in any manner.

Buyers are solely responsible for verifying the accuracy of delivery addresses, and MahallatOman.com shall have no liability or responsibility for any such erroneous addresses. All products are the sole responsibility of the shop accepting the order. Please be aware that the shop will do everything they can to meet the delivery time specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.


Mahallat Laundry Partners are independent contractors of Mahallat. Mahallat Laundry Partners are responsible for establishing routines with respect to your service needs, such as pick-up/drop-off schedules, specific laundering instructions and personal preferences. Mahallat Laundry Partners have independent control over the means and methods of providing services as well as the products used in your laundering care. Each Mahallat Laundry Partners, however, is held to the high standards of customer service and quality performance established by Mahallat. If you ever have a compliment or concern with your service, please do not hesitate to contact Mahallat  at the contact information provided herein. Both Mahallat and your Provider/Partner value your business and care about providing excellent service to you.


Once you have selected your order from the menu of your chosen Store you will be given the opportunity to submit your order by clicking on “Checkout” button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “Checkout” button since once you click on this input errors cannot be corrected. On receipt of your order, MahallatOman will begin processing your order and we will send a message on the final page that your order has been received and sent successfully to the shop. Where any payment you make is not authorized you will be returned to the previous page on the website and we shall not be obliged to provide the services.


While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.

An order may be subsequently cancelled by a shop after you have received a confirmation that it has been sent to the shop. MahallatOman and our partner shops reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.


Any member of MahallatOman.com has a “username” and “password” which are determined by the member herself/himself. The "username" is personal to the member and the same “username” is not given to two different members. The “password” is only known by the user. The user can change the password at any time. It is solely under the responsibility of the user to select and protect the password. MahallatOman is not liable for any problems, which may arise from the use of password. MahallatOman informs the user about the promotions, which take place in the user’s area and from which the user may benefit, by emails. MahallatOman does not share the user information with the third-party companies – the phone number may be shared with the shop which deals with products, in order to provide a faster and correct delivery. For the user to connect to the services, which require a membership of MahallatOman.com, the user must enter the username and password. This process is called “login” to MahallatOman.com.

By using this site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the site or by contacting us, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership.

Members' passwords should be kept confidential at all times and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password, then you should contact us immediately.

You may not use the site for any unlawful or unauthorized purpose, including without limitation to:

Distributing any unlawful, libelous, abusive, threatening, harmful, obscene, or otherwise objectionable material

Transmitting material that constitutes a criminal offense, results in civil liability, or otherwise breaches any laws, regulations, or codes of practice.

Interfering with any other persons use or enjoyment of the site.

Damaging, disabling, or impairing the operation of this site or attempting to gain unauthorized access to this site or to networks connected to it, through hacking, spoofing or other such similar means.


During the use of the services of MahallatOman.com, the member accepts and undertakes:

The information in the registration form is correct; in the conditions that this information is required the member is the only responsible for any losses which may arise from any misinformation or inadequate information (ex. forgetting the password); and in these cases his/her membership may be terminated.

The member is the sole responsible for all personal ideas, opinions, statements set forth by the member while using the services of MahallatOman.com, all the files uploaded to MahallatOman.com and the personal information sent, and that in no way MahallatOman.com shall be held liable for these files, not to access any services provided in MahallatOman.com unauthorized and in any way other that the one identified by MahallatOman.com; not to change the software in any way; not to use the software which is identified as being changed; and to indemnify MahallatOman.com for all material and moral losses in the event the member does not comply with the aforementioned articles, MahallatOman.com shall not be responsible for any damages which may arise from reading of data belonging to any members by any unauthorized people, not to send any messages which are threatening, immoral, racially and contrary to the Laws of Kuwait and international agreements, any correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good manners and laws, not to harass and/or threaten other users, or any of MahallatOman.com live chat personnel, not to act in a way affecting the use of services by other users, not to post, print, distribute, circulate any amoral, inappropriate and unlawful materials and information which may give harm to the names of any people or institutions, not to advertise, sell or offer to sell any products or services, engage in any activities such as survey, competition or chain letter, not to send any information or programs which may give harm to the information or software in the computers of other users,

All of the records or materials obtained by using the services of MahallatOman.com are within the consent of the user; the user shall be absolutely responsible for any damages, loss of information or other losses caused by them in the user’s computer; the user shall not demand any compensation for any losses arising from the use of the service, not to use the services of MahallatOman.com.com for any commercial and advertising purposes without obtaining the consent of MahallatOman.com

MahallatOman.com may monitor all system at any time or continuously.

MahallatOman.com may use its system for commercial purposes, not to mail any information which is forbidden legally and circulate any mails which do not have authorization to be sent such as chain mail, malicious software, etc., not to record and misuse any personal information belonging to others, The member himself/herself is responsible for all kinds of acts made under the “username”, The clients must pay the service fee which is notified previously at the time of delivery of products; otherwise the products shall not be delivered to the clients. not to access the site or services using a third-party's account/registration without the express consent of the account holder; not to use the site for illegal purposes; not to commit any acts of infringement on the site or with respect to content on the site; not to use the site to engage in commercial activities apart from sanctioned use of MahallatOman services; not to copy any content, including, but not limited to shop menu content and third-party reviews, for republication in print or online; not to create shop reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the site; not to attempt to gain unauthorized access to other computer systems from or through the site; not to interfere with another person's use and enjoyment of the site or another entity's use and enjoyment of the site; not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or not to disrupt, interfere with, or otherwise harm or violate the security of the site, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the site or affiliated or linked sites (including those of our shop partners).

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.PA.

Credit or Debit cards used in placing orders through the online payment gateway on MahallatOman.com website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.


Other than personally identifiable information, which is covered under the MahallatOman.com Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. MahallatOman.com will have no obligations with respect to such material. MahallatOman.com and anyone we designate will be free to copy, disclose, distribute, incorporate, and otherwise use that material and all data, images, sounds, text, and other things embodied in it for any and all commercial or non-commercial purposes.

You are prohibited from posting, uploading, or transmitting to or from this website any material that:

Breaches any applicable local, national, or international law.

Is unlawful or fraudulent.

Amounts to unauthorized advertising; or

Contains viruses or any other harmful programs.

You may not misuse the website (including by hacking).

Any comments or feedback that you submit through the website must not:

Contain any defamatory, obscene, or offensive material.

Promote violence or discrimination.

Infringe the intellectual property rights of another person.

Breach any legal duty owed to a third party (such as a duty of confidence).

Promote illegal activity or invade another’s privacy.

Give the impression that they originate from us; or

Be used to impersonate another person or to misrepresent your affiliation with another person.

The prohibited acts listed in the above paragraphs are non-exhaustive. You will pay MahallatOman for all costs and damages which it incurs as a result of you breaching any of these restrictions.

MahallatOman will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above paragraph.


You may not access or use the website for any other purpose other than that for which MahallatOman.com makes it available. The website is for the personal use of users only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by MahallatOman.com. In case of any prohibited activities committed by the user, the company has the right to suspend, block or terminate the user's membership and prevent his access to log in the service. Prohibited activities include but not limited to the following:

Criminal or tortuous activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, copyright infringement, patent infringement, or theft of trade secrets.

Advertising to, or solicitation of, any user to buy or sell any products or services, unless authorized by MahallatOman.com.

Systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from MahallatOman.com.

Making any unauthorized use of the MahallatOman.com services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email.

Engaging in unauthorized framing of or linking to the website.

Transmitting chain letters or junk email to other users.

Using any information obtained from the website in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent.

Engaging in any automated use of the system, such as using scripts to add friends or send comments or messages, or using any data mining, robots or similar data gathering and extraction tools.

Interfering with, disrupting, or creating an undue burden on the website or the networks or services connected to the website.

Attempting to impersonate another user or person.

Using the username of another user.

Selling or otherwise transferring your profile.

Using any information obtained from the website in order to harass, abuse, or harm another person.

Using the MahallatOman.com service as part of any effort to compete with MahallatOman.com or to provide services as a service office.

Deciphering, decompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the website.

Attempting to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website.

Harassing, annoying, intimidating, or threatening MahallatOman company through any medium of communication or to any of its employees or agents engaged in providing any part of MahallatOman Company services to you.

Displaying an advertisement or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the website on behalf of that person, such as posting blogs or bulletins with a commercial purpose.

Deleting the copyright or other proprietary rights notice from any Contribution or MahallatOman.com Content; and

Using the website in a manner inconsistent with any and all applicable laws and regulations.

Any other suspected malicious activities on MahallatOman.com website or applications.


MahallatOman.com may temporarily suspend or completely cease the system operation at any time.

MahallatOman.com shall not have any responsibilities against the members of MahallatOman.com or any third parties due to the temporarily suspension or completely cessation of the system operation.

The username and password shall be displayed and approved after the filling of the application parts to be submitted to the clients by MahallatOman.com. MahallatOman.com may prevent its clients who have filled in all parts or have connected although they have passwords from having a new password or from using their passwords for an indefinite period of time if it is deemed necessary by MahallatOman.com.

MahallatOman.com does not warrant that its services shall be provided on time in a secure and complete way, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations.

MahallatOman.com has the right to back-up and delete all or some of the files, messages which are provided by the members during the use of services for some periods deemed suitable by MahallatOman.com. MahallatOman.com shall not be held responsible for backup and delete processes.

MahallatOman.com has the ownership and copyrights arising from the ownership of the information, documents, software, designs, graphics and etc. which are produced by itself and/or bought from outside.

The sales of MahallatOman.com are limited to the current availability of menus of the firms provided in MahallatOman.com. MahallatOman.com is not responsible for any item ordered and not delivered by the shop due to unavailability.

MahallatOman.com has right to post any information, documents, software, designs, graphics, etc. (such as the messages, poets, reports/news, file posted to the bulletin board) which are member generated and uploaded to the system by the members and/or to transmit them to another place within the site deemed as appropriate by MahallatOman.com. It is probable that this information is copied and/or posted by other users. In such cases, the users shall not demand any royalty from MahallatOman.com

The obligation to change the information in relation to the price and product specifications, which are provided to sell in MahallatOman.com, belongs to the companies which have cyber shops in MahallatOman.com. In the event of any misinformation relating to the price and specifications of products, MahallatOman.com may correct this mistake by cancelling the order.

MahallatOman.com may provide transition for a member to other websites. In this case, the member agrees that MahallatOman.com shall not be responsible for the context of the websites, which the member may access through its site.

MahallatOman.com may make any changes in the implementation of this agreement and amend the existing articles or add new articles for the purpose of complying with any technical necessities and legislation which shall come into being in the future.

MahallatOman.com may change in time the services for which any membership is not required to a form, which requires membership. MahallatOman.com may provide addition services, change some of the services partially or completely, or transform into a paid service.

This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavor to notify customers in advance of any service unavailability, this cannot be guaranteed, and we reserve the right to alter or withdraw the service at any time.


Reviews are approved based on the following criteria:


Reviewers must have had an experience with the shop firsthand.


MahallatOman.com are not obligated to approve reviews on the site. A subset of the potential reasons for rejection are:

Offensive Language: Profanity, abusive, racist, and hate language is not tolerated in our interactive sections.

Irrelevant or non-indicative content

Discrimination based on the grounds of religion, race, gender, national origin, age, marital status, or disability.

References to illegal activity or uncorrelated references towards society’s traditions and values.

Conflicts of interest: Competing shops are not allowed to post negative reviews. Violation of this might result in permanent removal from our website.

Allegations of health code violations.

Outdated and obsolete information


Reviews are not endorsed by MahallatOman.com, and do not represent the views of MahallatOman.com, our parent companies, our subsidiaries. MahallatOman.com does not assume liability for any review or for any claims, liabilities or losses resulting from any use of our sites, or information on our site.


Reviews are owned by MahallatOman.com exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit, and/or distribute all materials relating to reviews. MahallatOman.com is under no obligation to pay the author or anyone else for their reviews.

Termination of agreement

MahallatOman.com may terminate this agreement unilaterally at any time.



Restrictions for Non-Personal and Non-Commercial Use

You agree that the consequences of commercial use or re-publication of content or information of MahallatOman.com may lead to serious and incalculable monetary compensation that may not be a sufficient or appropriate remedy and that MahallatOman will be entitled to temporary and permanent injunctive relief to prohibit such use.


Product Delivery

During any product delivery made by shops, if the client is not available in the address specified in the system, the meals ordered by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a meal to an address where he/she does not exist.

In the case of Laundry, all services will be provided by a Mahallat Laundry Partner. Pick-up/Delivery will take place on a predetermined day and frequency as determined by you and your Mahallat Laundry Partner. Under your discretion, you are able to leave your items at a secure spot for pick up, along with a description of the location provided on the order form. This also applies to delivery. Items left for delivery at the predetermined location will not be under our care once they have been left at the agreed upon location. Mahallat and Mahallat Laundry Partners are not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pick-up or delivery.

Services will be provided in either a 3-day turn around or Next day from the date of pick up.

If a scheduled pickup/delivery is missed, you must coordinate with the Mahallat Laundry Partner to reschedule. We may reattempt the pickup/delivery in the next cycle. After multiple attempts of missed pickup/delivery, you may be subject to a delivery charge Omani 500 baisa.

Product Return

In relation to any product returns, the terms of product return belonging to the shops are applied. MahallatOman.com does not undertake any responsibilities for the disputes, which may arise from terms of product return belonging to the shops.



MahallatOman.com takes customer satisfaction very seriously. In the case of problems with your products, please contact MahallatOman.com through our live chat or call us on our hotline number and we will assist you. In appropriate cases, if you have already been billed by MahallatOman.com, MahallatOman.com will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.

Refunds will be done only through the Original Mode of Payment.

In the case of laundry services, all sales are final, and all payments are non-refundable.  If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term.  If you cancel, you will not receive a refund for any service already paid for.



The customer agrees not to include any of the following items inside their laundry bag

  • non-washable items,
  • items that are labeled for dry cleaning only,
  • items that have been exposed to bed bugs,
  • items that have been exposed to or have come into contact with biohazardous materials including, without limitation: feces, urine, blood, mold, mildew, lice, and other bugs, irrespective of whether such contact or exposure resulted in visible; or
  • any other items not meant for laundering.

Should items that have been exposed to (iii) bed bugs, (iv) hazardous materials be sent for processing Mahallat reserves the right to charge for any services or products needed to mitigate damages caused to the Providers workspace, vehicle, or physical body and may include compensation for the time required to remedy the situation.

Mahallat also reserves the right to return contaminated items unprocessed if the items are discovered as contaminated pre-processing and a Trip Fee of 500 baisa) will be charged.

Mahallat will agree to exercise utmost care in cleaning and processing garments entrusted to them by Customer and to use such processes which, per industry standards, are best suited to the nature and conditions of each individual garment. Mahallat desires to provide high quality laundering services and will use all reasonable precautions to avoid damage to clothes. Mahallat and its Mahallat Laundry Partners, however, are not liable for any damage due to standard laundering of items, cleaning of items without care instructions,  inside laundry bags, for special-processing items (delicate-wash, air-dry, stain-treatment) not placed in a separate bag, damage resulting from items left in the clothing, bleeding of colors, shrinking or any other alteration resulting from standard washing procedures.

Mahallat will follow any reasonable instructions provided by the customer, including water or drying temperatures. Mahallat Laundry Partners do not read and are not responsible to read cleaning instruction labels and are not responsible for special care items which are included in the laundry bag. Although Mahallat Laundry Partners use their best efforts to remove stains, stain removal is not guaranteed. 

The customer is responsible for any and all damage caused by any items left in the customer’s clothing or laundry bag that causes damage to the clothing of any customer, the cleaning machines, or any other property of the Mahallat Laundry Partner.

Mahallat Laundry Partners may refuse to clean any garment at their sole discretion. Mahallat Laundry Partner will re-clean items that, at its sole discretion, were not properly cleaned, and have not been worn since they were cleaned, at no additional cost. Mahallat and Mahallat Laundry Partners are not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in their clothing or in their laundry bags and acknowledges by sending items they have checked all pockets. Zippers behave unpredictably while cleaning. Although zippers generally are not an issue, the customer acknowledges that there is a possibility of zipper issues, zipper damage and damage to other items as a result of the zipper’s inclusion in the cleaning process with such items, while following standard wash procedures, and Mahallat, does not accept any liability for such issues or damage.

The following clothes are not covered under our service package:

  1. Blankets,
  2. Curtains,
  3. Table Clothes,
  4. Carpets,
  5. Woolen clothes,
  6. Loss or Damage

While we strive to provide high-quality laundering services and use all reasonable precautions to avoid damage to clothes, there is a possibility for clothing and other items to be damaged. Damaged items must be reported to Mahallat within (5) business days of return of your laundered clothes. Notice can be provided by contacting support@mahallatoman.com or call us at.

Mahallat is not responsible for, nor shall Mahallat reimburse you for any damage attributed to Regular Wear and Tear. 

Mahallat and Mahallat Laundry Partners are not liable for any pre-existing damage to a garment or other item and reserves the right to return any item without cleaning it if any pre-existing damage is found or if Mahallat or the Mahallat Laundry Partner has a concern about the color fastness or the age or weakness of the fabric of such item. Mahallat and Mahallat Laundry Partners do not accept responsibilities or liabilities for any damage or fading as a result of the normal laundry process and as such no refund is allowed under this circumstance.

Laundry Care shall not take responsibility for any loose items, including without limitation, watches, jewelry, cufflinks, and other personal items which are not typically included as part of an order for laundering services, which are lost. Additionally, Laundry Care is not liable for items misplaced before pickup or after delivery. 

All the clothes shall be verified during pickup and delivery and if any missing or damaged items are noticed must be reported to Mahallat at the time of pickup/delivery of your garments/linen. Failure to report the missing or damaged on delivery shall remove any liability of Mahallat for the missing or damaged item. In the event that any item is lost or damaged by Mahallat, Mahallat’s liability with respect to any damaged or lost items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. 

Laundry Measurement

Orders are measured in quantities after selecting the preferred chosen package.



By placing an order to utilize the Service, you are offering to purchase the services you have selected in said order. Our acceptance of the offer occurs at the time we accept your order for pickup at the designated location. Prior to our acceptance of your order, there is no agreement between you and Mahallat binding Mahallat to the performance of any services requested in your order. If your order is accepted, we will send you an electronic communication acknowledging receipt of your order including the services and quantities you selected.

All online payments are processed through Mahallat’s secured Third Party payment system. Customers understand by inputting their payment information it is authorization as payment for services rendered. 

Customer can choose between different payment methods provided on the platforms, which are currently the following: Cash on Delivery, local debit cards, Apple Pay (currently in OMAN), Visa Checkout and credit cards.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

MAHALLATOMAN will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Oman.

MAHALLATOMAN reserves the right to provide other payment methods or to no longer offer certain payment methods.

Customer bindingly chooses the payment method when placing the respective order, provided that the customer chooses an online payment method, the payment will be processed by an external online payment provider cooperating with MAHALLATOMAN.

Card data will be stored for future orders by the external online payment providers, on the condition that the customer has given consent to the storage and future usage.

Customer is obliged to ensure sufficient cover of the respective account or, when using credit card, to use the credit card only within the card transaction limit. Customer has to refrain from causing unauthorized debit charge backs.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

In Laundry, Mahallat reserves the right to change subscription fee at any time. Subscription fee for laundry services shown on the Mahallat mobile application may differ from the prices actually assessed to you, due to packaging measurements, weight, non-standard items, your inclusion of additional items in your order that were not accounted for in your initial order submission, taxes, service fees and other applicable fees.


Once your order has been accepted, this represents an agreement between you the customer and the shop. The shop has sole responsibility for this order. Cash payments are made directly to the shop upon delivery to fulfill the order. If you have chosen to pay with credit or debit card on the Site, then the transaction is processed by MahallatOman.com as agent of the shop. Delivery charges are calculated per order and based on the policy of the individual shop. Any delivery charges or any other fees will be displayed clearly in your Order Summary.

Debit / Credit Cards:

Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards:

The customer is liable to pay by cash upon delivery any extra charges the shop might charge as a result of the "Special Request" or the "General Request" placed by the customer.

You may cancel the order if the delivery time exceeded the shop delivery promise time; your paid amount will be refunded back to your account.

The customer order cancellation is limited to a maximum time of 5 minutes from the time of placing the order.

The customer refund procedure might take 2-7 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.

Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.

The customer would be reimbursed by the shop in case the shop faced the inconvenience of a missing item (Reimbursement applicable only for the missing item and is subject to the shop own reimbursement policy).

Credit or Debit cards used in placing orders through the online payment gateway on MahallatOman.com website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.

The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.


In the disputes which may arise in relation to this agreement, the member agrees, states and warrants that any bookkeeping entry, microfilm, microfiche and computer records constitute a valid, binding, absolute and exclusive evidence; this article has the characteristics of an evidential contract, and that the member waives in advance all kinds of objections to the specified MahallatOman.com records and the right to tender an oath in relation to the fact that these records are kept in due form.


These Website Terms shall be governed by and construed in accordance with the law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of OMAN


If any part of these Terms of Use is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions of these Terms of Use. No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.


MahallatOman grants you permission (which may be revoked at any time for any reason or no reason) to view the site and to download, email, share via social networking or print individual pages from the site in accordance with these Terms of Use and solely for your own personal, non-commercial use, provided you do not remove any trademark, copyright or other notice contained on such pages. No other use is permitted.

*You may not, for example, incorporate the information, content, or other material in any database, compilation, archive, or cache. You may not modify, copy, distribute, re-publish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer, or sell any information, content, material, software, products or services obtained from the site, except as specifically noted above. Except as specifically authorized by MahallatOman, you may not deep-link to the site for any purpose or access the site manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of the site or any information, content, or material on the site. MahallatOman reserves all of its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the site or any content contained therein, whether in whole or in part, without prior written consent from MahallatOman. You may become a "fan" of the site or share links to the site via social networking technology reference on the site. Any rights not expressly granted herein are reserved.


The content on the website ("MahallatOman.com Content") and the trademarks, service marks and logos contained therein ("Marks") are owned by or licensed to MahallatOman.com and are subject to copyright and other intellectual property rights under state of Kuwait and international conventions. MahallatOman.com Content includes, without limitation, all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics. All MahallatOman.com graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of MahallatOman.com in Kuwait and/or other countries. MahallatOman's trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of MahallatOman.com. MahallatOman.com Content on the website is provided to you "AS IS" for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from MahallatOman.com is prohibited.

Provided that you are eligible to use the website, you are granted a limited license to access and use the website and the MahallatOman.com content and to download or print a copy of any portion of the MahallatOman.com content to which you have properly gained access solely for your personal, non-commercial use. MahallatOman.com reserves all rights not expressly granted to you in and to the website and MahallatOman.com Content and Marks. If you download or print a copy of the MahallatOman.com content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable, or otherwise interfere with the security related features of the website or features that prevent or restrict use or copying of any MahallatOman.com content or enforce limitations on use of the website or the MahallatOman.com content therein.


By posting contributions to any part of the website, you automatically grant, and you represent and warrant that you have the right to grant, to MahallatOman.com an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such contributions for any purpose, commercial, advertising, or otherwise, on or in connection with the website or the promotion thereof, to prepare derivative works of, or incorporate into other works, such contributions, and to grant and authorize sub licenses of the foregoing.

MahallatOman.com has the right, in our sole and absolute discretion, to (i) edit, redact or otherwise change any contributions, (ii) re-categorize any contributions to place them in more appropriate locations or (iii) pre-screen or delete any contributions that are determined to be inappropriate or otherwise in violation of this Agreement.


As a courtesy to you, the site may offer links to other websites. Some of these websites may be affiliated with MahallatOman.com while others are not. MahallatOman.com is not responsible for the contents of any website pages created and maintained by organizations independent of MahallatOman.com. Visiting any such third-party website pages is at your own risk. MahallatOman.com has no control of these third-party website pages, nor can it guarantee the accuracy, completeness, or timeliness of information in third-party website pages. Your use of such information is voluntary, and your reliance on such information should be made only after independent review. References to commercial products or services within any such third-party website pages do not constitute or imply an endorsement by MahallatOman.com. By using the site, you acknowledge that MahallatOman.com is responsible neither for the availability of, nor the content located on or through any third-party website pages.


To the extent permitted by law, MahallatOman.com provides this site and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this site, or that it will be timely or error-free, that defects will be corrected, or that the site or server that makes it available are free of viruses or other harmful components. Subject to the previous paragraph, neither MahallatOman.com nor MahallatOman.com directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this site. Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.


You agree to indemnify and hold MahallatOman.com, its parents, subsidiaries and affiliates, agents, officers, directors, or other employees harmless from any claim, demand, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by anyone in connection with your use of the site, with your submissions, with any alleged infringement of intellectual property or other right of any person or entity relating to the site, your violation of these Terms of Use, and any other acts or omissions relating to the site.